Welcome to the new Texas True Threads website, designed to offer a better shopping experience just for YOU!

Ready to activate your account? Here’s a quick step-by-step guide to get started. Your information has all been added under your email! But you have to create a new password to activate your account.

How To Activate Your Existing Account & Reset Your Password

Step 1: For existing customers of Texas True Threads, click here to go to the account login page.

Step 2: Click “Forgot Password?”

Step 3: Enter the email address associated with your Texas True Threads account. If you get an error message, try a different email. There is only one email allowed per retailer account. If you can't remember your email, contact your rep.

Step 4: Check your email for a password reset message, then reset your password

Step 5: Log in using the same email and your new password!

Please note that every customer or retailer only has one account, so make sure you are using the right email! If you aren’t the only person who orders from your shop, you will have to log in under the same email.

We’re committed to making your online journey as convenient as possible. Still have questions about our new site? Check out our FAQs below for answers.

ACTIVATING YOUR ACCOUNT


How do I activate my existing Texas True Threads account?

Step 1: For existing customers of Texas True Threads, click here to go to the account login page.

Step 2: Click “Forgot Password?”

Step 3: Enter the email address associated with your Texas True Threads account. If you get an error message, try a different email. There is only one email allowed per retailer account. If you can't remember your email, contact your rep.

Step 4: Check your email for a password reset message, then reset your password

Step 5: Log in using the same email and your new password!

 

I can’t find the email address associated with my account. What can I do?

If you have attempted to activate your account, but cannot find the email associated with your account, follow these steps.

1. Check your email for an invitation to Texas True Threads. It might be in your spam folder. This may help you identify the correct login email.

2. Make sure that no one else at your boutique has activated a Texas True Threads account. We only allow one account per retail customer. If they have, you will have to share the log in information and order from one account.

3. If you have followed these steps, contact your rep to help identify what email is associated with your retail account.

I tried to log into my account but it says “account already exists.”

If you get this error, it means you accidentally attempted to apply for a new account rather than reset your password. Follow these instructions.

Step 1: For existing customers of Texas True Threads, click here to go to the account login page.

Step 2: Click “Forgot Password?”

Step 3: Enter the email address associated with your Texas True Threads account. If you get an error message, try a different email. There is only one email allowed per retailer account. If you can't remember your email, contact your rep.

Step 4: Check your email for a password reset message, then reset your password

Step 5: Log in using the same email and your new password!

 

 

PLACING AN ORDER


How do I place an order?

You can place an order through your sales rep, through our Facebook Wholesale group or on our website, anytime.

Where can I check the status of my order?

Once your order is placed, you can log into your account to see if your order has shipped and where it is in the shipping process.

Can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can also find this tracking number by logging into the account.

Can I modify or cancel my order?

Once your order is processed, we can make no modifications. If it has not been produced, you may cancel your order by contacting your rep and placing a new order.

RETURNS & EXCHANGES


How do I start a return?

Go to our returns portal and use your order number and shipping zip code to find your order. If items in your order are returnable, you will see them there. Click on the items you want to return and provide the reason you want to return it. We only accept returns in the case of damaged items, incorrect orders, or mismade items. No exceptions are made. Your return will be reviewed by your rep.

How can I find the status of my return?

You may check the returns portal to see the status of your return.

NEW RETAILER QUESTIONS


How do I secure and keep my zip code?

Order quickly as soon as you’re approved. Until you order, your zip code is open to anyone else who has been approved in your area. Once you secure your zip code, keep it secured by ordering at least two separate designs per month.

How do I get a sales rep?

Place your first order on our website, and you’ll be assigned a sales rep. If you’re not sure who your rep is, log into your account and your rep's information will appear at the top or side of the page.

 

Does my rep get a commission when I order online?

Yes, your rep enters and manages your order no matter where you order — we just want to make sure ordering is convenient for you!

What do I do with leftover inventory?

If you just have a few items of a pack left, check out our Facebook Inventory Exchange group. You can usually find someone happy to take it off your hands. The group is also great to find a one-off item for a customer’s special request.

Can I get a custom T-shirt or a current design on a different body?

Our designs can be put on different t-shirt bodies. Change the color, sleeve length, neck shape, or team name. Some alterations may require a higher minimum. Ask your rep or email orders@texastruethreads.com.

How long does shipping take?

We typically process your order in 7 to 10 days. Shipping times can vary after that. We do carry many in-stock items. You can find them here.

How do I secure and keep my zip code?

Order quickly as soon as you’re approved. Until you order, your zip code is open to anyone else who has been approved in your area. Once you secure your zip code, keep it secured by ordering at least two separate designs per month.

How do I place an order?

You can place an order through your sales rep, through our Facebook Wholesale group or on our website, anytime.

How do I get a sales rep?

Place your first order on our website, and you’ll be assigned a sales rep. If you’re not sure who your rep is, email jess@texastruethreads.com to find out.

 

Does my rep get a commission when I order online?

Yes, your rep enters and manages your order no matter where you order — we just want to make sure ordering is convenient for you!

What do I do with leftover inventory?

If you just have a few items of a pack left, check out our Facebook Inventory Exchange group. You can usually find someone happy to take it off your hands. The group is also great to find a one-off item for a customer’s special request.

Can I get a custom T-shirt or a current design on a different body?

Our designs can be put on different t-shirt bodies Change the color, sleeve length, neck shape, or team name. Some alterations may require a higher minimum. Ask your rep or email orders@texastruethreads.com.

How long does shipping take?

Our normal turnaround time is 7-10 business days. There are in-stock items that ship sooner! Just ask your rep!

Texas True

SMALL-TOWN SERVICE WITH A SIDE OF COUNTRY CHARM.

Texas True

SMALL-TOWN SERVICE WITH A SIDE OF COUNTRY CHARM.

New Retailer FAQs


Questions about selling Texas True Threads? Get the inside scoop.

Wholesale Policies


Read the fine print: our returns, shipping and pricing policies.

Become a Retailer


Apply today to see if your zip-code is free! We can’t wait to meet ya!

New Retailer FAQs


Questions about selling Texas True Threads? Get the inside scoop.

Wholesale Policies


Read the fine print: our returns, shipping and pricing policies.

Become a Retailer


Apply today to see if your zip-code is free! We can’t wait to meet ya!